6. A teacher informed the school that he/she has submitted a request to reset his/her password, but the school has failed to receive the request. Why is that?

If the teacher has submitted a request to reset the password but the school has not received it, there may be one of the following reasons:

1.The teacher is transferred from another school recently and has yet to complete the New/Re-appointment process.

2.The teacher has completed the registration process but his/her appointment has yet to come into effect.

If the teachers above are fail to reset their password through self-inputted email address, they are required to contact the e-Services Team at 3698 3640.

Related information:

Questions in the same category:

1.Who should be given an e-Services account by the school?

2.How does the school create e-Services accounts for teachers?

3.If the teacher information in a newly created teacher account is found to be incorrect, what should the school do?

4.If the school has created an e-Services account for a teacher who ends up declining the appointment offer, what should it do?

5.Non-teaching staff are not entitled to e-Services accounts. If the school has created accounts for them, what should it do?

6.A teacher informed the school that he/she has submitted a request to reset his/her password, but the school has failed to receive the request. Why is that?