General

1.What are the tasks that a School Administrator is expected to complete at the beginning of each school year?

School Supervisor Account

1.Why should I register a school supervisor account with my school?

2.If the supervisor of my school serves more than one school, does each of these schools need to register school supervisor accounts separately?

3.Can a school supervisor use different school supervisor accounts for different schools under the purview of the supervisor?

4.Why is there a school supervisor account associated with my school, even though I have not registered one?

5.What information should I obtain from my school supervisor for the registration of the school supervisor account?

6.After the system sends the email to the school supervisor for registering an account, within what timeframe should the school supervisor process the registration?

7.Can I recall, revise and resend the email previously sent to the school supervisor?

8.What should I do if my school changes school supervisor?

9.How to remove a registered school supervisor account from my school?

10.Will the supervisor be informed if the school supervisor account is removed?

School Account Issues

1.If the MSA forgets his/her username or password, what should he/she do?

2.If the DSA(A) forgets his/her username or password, what should he/she do?

3.How do MSA and DSA(A) change his/her password?

4.How do I create an e-Services account for the school?

5.Our school has both secondary and primary sections. Is there an easier way to manage two e-Services accounts?

Handling Teacher Accounts

1.Who should be given an e-Services account by the school?

2.How does the school create e-Services accounts for teachers?

3.If the teacher information in a newly created teacher account is found to be incorrect, what should the school do?

4.If the school has created an e-Services account for a teacher who ends up declining the appointment offer, what should it do?

5.Non-teaching staff are not entitled to e-Services accounts. If the school has created accounts for them, what should it do?

6.A teacher informed the school that he/she has submitted a request to reset his/her password, but the school has failed to receive the request. Why is that?

Appointment Records of Teachers

1.How to update teachers' appointment information?

2.If a teacher from the Secondary Section of the school also teaches in the Primary Section, should the school register him/her as a New/Re-appointment of the Primary School?

3.How do I determine the appropriate terms of employment for different teachers in the system?

4.If a teacher is paid out of different sources of funding, what should be his/her terms of employment?

5.What are the definitions of "full-time" and "part-time" kindergarten teachers?

6.If a teacher is taking a prolonged leave or on secondment to the EDB, how should it be indicated in the system?

7.How do I terminate a departed/departing teacher's employment record?

8.How do I restore the employment record of a teacher who has already been terminated?

9.How do I update a kindergarten teacher's "Monthly Salary and Employment Information"?

10.How do I determine the proportion relative to full-time work for part-time kindergarten teacher?

11.How do I update the type of learning activities a kindergarten teacher is specifically responsible for?

Submission of Basic Law and National Security Law Test (BLNST) result

1.How does the school identify if a teacher/principal is a newly-appointed teacher and needs to meet the BLNST requirement?

2.Which newly-appointed teachers are not required to meet the BLNST requirement?

3.How does the school verify the BLNST result submitted by teachers/principals?

4.How does the school submit the teachers’ or the principal’s verified BLNST result to EDB?

5.How does the school export the submitted teacher list as excel file?

6.How does the school recall the teacher list after submitting to the EDB?

Discrepancies  (applicable to aided schools only)

1.If the system indicates a teacher is found on the Payroll but not on the Teacher List of the school, what should I do?

2.If the system indicates a teacher is found on the Teacher List but not on the Payroll, what should I do?

3.If the system indicates a discrepancy between the e-Services and payroll records of a teacher's Rank/TOE/FTE, what should I do?

4.If the system indicates a discrepancy between the e-Services and payroll records of a teacher's qualifications/training, what should I do?

5.If the system indicates a discrepancy between the e-Services and payroll records of a teacher's date of birth/sex, what should I do?

Teacher Profiles and CPD Records

1.How do I verify the profile submitted by teachers/principals?

2.How do I verify CPD activities records submitted by teachers/principals?

3.If the information submitted by teacher is found to be incorrect, can the school ask the teacher to correct it directly?

4.If a teacher's submitted information has been rejected/requires updating or his/her updated information has yet to be submitted, what function(s) does the system provide for school to notify the teacher concerned?

5.How do I input school-based curriculum information (e.g. School Development Day activities) to teacher accounts?

6.How do I check a teacher's profile and his/her CPD activities record?

7.How do I download the profiles of all or individual teachers?

8.How do I download the CPD activities records of all or individual teachers?

School Profile

1.How does the system remind School Administrators to manage the teacher accounts and profiles?

2.Where can I have an overview of the key information of all the teachers in the school, including their ranks, RT/PT numbers, usernames and updating status of their profiles?

3.How do I interpret the table titled "Comparison between the Number of Teaching Posts within Entitlement and the Number of Teacher Accounts in e-Services Portal" ?

4.How do I update the number of teaching posts? What posts should be included?

5.What functions does the system provide for schools to compile statistics on the qualifications, teacher training status or age distribution of all the teachers in the school?

6.What function does the system provide for schools to compile statistics on the number of teachers reaching retirement age in the coming school year?

7.What function does the system provide for school to check the language proficiency status of English and Putonghua teachers?

8.Where can I find a list of teachers who have been registered as permitted teachers in my school?

9.If a teacher on the permitted teacher list has departed, what should I do?

10.Is it mandatory for school to create e-Services accounts for all permitted teachers?

Import or Download Teacher Profiles

1.What function does the system provide for school to help teachers input their subjects taught for the current school year?

2.What function does the system provide for school to export teacher data from e-Services to WebSAMS?

3.How do I download the profiles of all or individual teachers?

School Account Delegation

1.How do I delegate certain functions of Master School Administrator account to administrative staff or teachers?

2.What is the difference between DSA(T) and DSA(A)?

3.How does a DSA(T) log onto the School Desk?

4.Should I retract the delegation given to a DSA(T) who has departed?

5.Do delegated school accounts share the same function set with the master school account?

Other Enquiries

1.If no pop-up window appears on clicking“Training Calendar System (TCS)”, what should I do?