1.Please click the "Teacher" button under "Reset Password" on the logon page of the e-Services Portal;

(Screenshot: Logon page of the e-Services Portal)

2.The system will prompt you to input your Hong Kong Identity Card Number (HKID No.) and Date of Birth;

3.If your entries are correct and a self-inputted email address has been provided in the account, an email will be sent to that address for the processing of password reset procedure (Note: if more than one self-inputted email addresses have been provided, identical emails will be sent to those addresses);

4.Log on your private email account and check the email with subject “e-Services Portal – Forget/Reset Teacher Account Password”. Click the hyperlink in the email and follow the prompts to input your HKID No. and date of birth again;

5.If your entries are correct, the system will allow you to input a new password and your username will be shown on the same page.

1.Click the “Teacher” button under “Forget/Reset Account Password” on the logon page of the e-Services Portal;

2.The system will prompt you to input your Hong Kong Identity Card Number (HKID No.) and date of birth. If you have never provided a self-inputted email address, no email will be sent to you. Please inform your school and wait for the password reset approval. (Note: This method of password reset is also applicable if your private email account is expired or cannot receive any emails);

3.Upon approval of the school, please click the “Teacher” button under “Forget/Reset Account Password” on the logon page of the e-Services Portal again and input the HKID No. and date of birth. If your entries are correct, the system will allow you to input a new password and your username will be shown on the same page.